Help topics & How to order


■ About payment

If you are the first time to purchase from us, please pay through PayPal.
Sometimes, credit card payment cannot be accepted so we cannot deliver your order.


■ Delivery & Shipping Rates

Shipping would be by EMS (Express Mail Service).
Shipping rates and fees vary depending on the delivery address and total weight of each package.
We will inform you the exact shipping cost after your order.
Please check the shipping fee at the Email you are receiving before submitting payment for PayPal.
Your order will be delivered within 2-3 business days after confirming payment.
If there are any delivery delays or out of stock items, we will inform you by Email.

Please fill in your delivery address correctly.
We cannot redeliver when the package is returned to us due to informing us incorrect address.

You cannot cancel your order after the items have already been shipped.


■ About customs

Orders shipped outside Japan may be subject to import taxes, custom duties and fees levied by the destination country.
Additional charges for custom clearance must be fulfilled by the recipient.
Custom policies vary widely from country to country, so please contact your local custom office for more information.


■ Refund or replacement for damaged items

We can refund or replace your items, only when you receive a damaged or defective item.
Please let us know at "contact@forza-store.jp" within 3 days after you receive the item.
Please keep all original packaging and packing materials and take photos of the damaged place (item / box) to successfully file a damage claim.
We apologize for the inconvenience but we will be happy to send you replacement after the procedure for claim is completed.






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 Shipping to overseas would be by EMS
   (Express Mail Service).















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 This shipping fee indicated is incorrect.
   We will inform you the exact shipping cost after your
   order within 24 hours.
   For customers paying through PayPal, please check
   the shipping fee at the Email you are receiving before
   submitting payment.







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※ Please discard the Japanese Email you are receiving automatically, as we will send you an English order confirmation mail afterwards.